Seneca Medical Centre Policy

Purpose

To identify acceptable use of the Seneca Medical Centre (Medical Centre).

Scope

All Seneca employees and students that access the Medical Centre for care.

Key definitions

None.

Policy

1. Access to care

2. Service and confidentiality obligations

  1. All Medical Centre employees sign a mandatory Medical Centre - Employee Agent Confidentiality Agreement to protect patient privacy (See Appendix A).
  2. The Medical Centre is bound by the Personal Health Information Protection Act (PHIPA), which outlines the terms for the collection, use and disclosure of personal health information.
  3. Medical Centre staff, by condition of employment, must adhere to PHIPA standards for safeguarding patient privacy and the confidentiality of personal information by:
    • collecting information only as necessary for patient care
    • safeguarding health records on file, sharing information with other health care providers only when required for patient care
    • disclosing information to third-parties only when written consent is received from a patient or when legally required
    • retaining and destroying records in accordance with government regulations.
  4. For more information please see Seneca’s Personal Health Information Protection Act Statement.

3. Patient consent and access to health records and service

  1. A patient’s request for care from the Medical Centre implies consent for the collection, use and disclosure of personal health information for care-related purposes.
  2. Patients have the right to see and obtain copies of their health records, or to request a correction to a record that is inaccurate or incomplete, subject to PHIPA.
  3. Confidential health information distributed by email may only be provided if a patient provides signed electronic consent.
  4. At each visit, patients are required to provide their home address, phone number, email, date of birth and health insurance information to access medical services.

4. Uninsured services

  1. Patients are required to pay for medical services not covered by health insurance, including urgent care, notes, forms, travel consults and employment physicals.

Supporting documentation

Related Seneca policies

Related materials


Approval Date: February 2021