Seneca Medical Centre Policy


To identify acceptable use of the Seneca Medical Centre (Medical Centre).


All Seneca employees and students that access the Medical Centre for care.

Key Definitions



1. Access to care

  • The Medical Centre is operated by Seneca for use by students, employees and contingent workers.  Visitors to campus may also be treated for minor medical needs.
  • Access to services within the Medical Centre requires a Seneca OneCard and proof of insurance. Proof of insurance includes: Ontario Health Insurance Plan (OHIP) card, other provincial health insurance cards or an international health insurance certificate. Validation of international health insurance may be used to confirm a patient’s association with Seneca.
  • OneCard and proof of insurance are non-transferable and must not be used for any improper or unlawful purposes, such as false representation as a registered Seneca student or employee. Health insurance fraud may have legal repercussions.

2. Service and confidentiality obligations

  • All Medical Centre employees sign a mandatory Medical Centre - Employee Agent Confidentiality Agreement to protect patient privacy (See Appendix A).
  • The Medical Centre is bound by the Personal Health Information Protection Act (PHIPA), which outlines the terms for the collection, use and disclosure of personal health information.
  • Medical Centre staff, by condition of employment, must adhere to PHIPA standards for safeguarding patient privacy and the confidentiality of personal information by:
    • collecting information only as necessary for patient care
    • safeguarding health records on file, sharing information with other health care providers only when required for patient care
    • disclosing information to third-parties only when written consent is received from a patient or when legally required
    • retaining and destroying records in accordance with government regulations.
  • For more information please see Seneca’s Personal Health Information Protection Act Statement.

3. Patient consent and access to health records and service

  • A patient’s request for care from the Medical Centre implies consent for the collection, use and disclosure of personal health information for care-related purposes.
  • Patients have the right to see and obtain copies of their health records, or to request a correction to a record that is inaccurate or incomplete, subject to PHIPA.
  • Confidential health information distributed by email may only be provided if a patient provides signed electronic consent.
  • At each visit, patients are required to provide their home address, phone number, email, date of birth and health insurance information to access medical services.

4. Uninsured services

  • Patients are required to pay for medical services not covered by health insurance, including urgent care, notes, forms, travel consults and employment physicals.

Supporting documentation

Related Seneca policies

Related materials