Receptionist Clerk

Seneca College Certificate


Develop your language and office skills to enhance your opportunity for employment in an office environment with Seneca's Office Administration certificate programs.

Through our office administration programs, you will develop the basic skills necessary to work in any general business office environment within industry and commerce, government agencies, educational institutions or other business organizations. Some of the topics you will study include: oral and written office language skills, word processing, document preparation techniques, contemporary office procedures, current software applications such as Microsoft Word, and problem solving techniques.

The Receptionist Clerk, General Assistant, and Executive Assistant certificate programs are designed in building blocks so that credits from one certificate may be applied towards another. Students must apply to graduate after completion of each certificate. Certificates cannot be awarded retroactively.

Occasionally, certificate requirements are updated to meet changes in the workplace so that the skills of our graduates are current. Contact the Program Coordinator or Program Assistant for further information or to discuss your specific questions.

Entry Requirements

Determined through an English Assessment, students must be assessed at a minimum placement of COM101/COM111.


It is your responsibility to ensure that program requirements and course prerequisites as outlined are met. Prerequisites are included for your academic protection. Knowledge of the prerequisite material is assumed by your instructor and instruction will proceed accordingly. Students lacking prerequisites not only jeopardize their own ability to succeed but present unnecessary interruption. If you lack appropriate prerequisites (or Transfer Credit for the prerequisite course) you may be asked to withdraw or transfer to a more appropriate course with the risk of academic/financial penalty.

Filter Classes: In Class     Online     Correspondence     Hybrid     Availability   

Due to COVID-19, all Part-time Studies courses are being offered online until further notice, in one of the following two formats: online virtual classroom and online self-directed. Click Availability below to see current offerings.


Certificate Requirements

Writing Grammatically


Completion of ESL934 or ELL100 at entry level for COM101 or permission of English coordinator

Students learn the rules of English grammar in a comprehensive, easy-to-follow manner. The course begins with a review of sentence parts, followed by an in-depth explanation of sentence structure, and culminates in a practical review of stylistic conventions in business and professional writing.

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Introduction to Microsoft Office

Students will acquire skills using a variety of operations found in Microsoft Word, Excel and PowerPoint and develop keyboarding skills (min. 35 wpm), through hands-on experience and assignments.

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Communication I

In this course, students develop their knowledge of contemporary English grammar standards and organizational writing patterns, which together create a strong foundation for organizing and writing tasks in subsequent communication courses.

LEG303 is not eligible for Prior Learning Assessment.

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Microsoft Office


KIP103, LEG303

This course will familiarize students with the applications contained in the Microsoft Office Professional or Academic or University Edition of Microsoft Office 2016 covering Word, Excel, PowerPoint and Access.

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Office Procedures

Office Procedures help students acquire practical and transferable office administration skills, attitudes, behaviours and knowledge which are valuable in obtaining and retaining careers in today's fast-changing office environment.

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PRC127, LEG303 and AIP203

Students learn to use MS PowerPoint for Windows using its pull-down menus, toolbars and dialogue boxes. PowerPoint as a presentation program allows students to create colourful graphics and text slides along with reports for your projects.

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A net speed of 45 WPM is required to graduate.

The following changes have been made to this program as of January 2020:

Students that started the program prior to January 2020 may use either subject to qualify for graduation.

Credit for Prior Learning

Prior Learning Assessment

Earn college credits for what you already know!
Prior Learning Assessment is a method of assessing and recognizing learning that is equal to college level learning, but has been gained outside a traditional classroom (through work experience, volunteering, outside study, etc.). If you can prove that the knowledge you have gained meets the outcomes of a Seneca course, then credit will be awarded.

How does the PLA process work?
Prior Learning is demonstrated through a "challenge" process. The process measures learning through a variety of methods which may include tests, portfolio assessment, interviews, demonstrations, essays, and work samples. The method used will be determined in consultation with a Program Coordinator.
For more information and to determine if you are eligible for PLA, please call the Program Coordinator.

The process may take from 6 to 8 weeks.

Note: Not all courses can be challenged. For more information go to PLA website or contact your Program Coordinator.

Transfer Credit

Many students who enter Seneca College will have earned academic credits in post-secondary educational institutions which they may be able to apply toward completion of a Seneca College program.

Requests for Transfer Credit must be for a specific course and must be accompanied by an official transcript and course outline. A minimum grade of "C" (60 percent) is generally required for a course to be considered for Transfer Credit.

Download a Transfer Credit Request form. An official copy of your transcript and applicable detailed course outlines should be attached and submitted. Please note it may take 4 to 6 weeks for a Transfer Credit decision.

More Information

Please visit the Office of the Registrar.

Please note: LEG303 is not eligible for Prior Learning Assessment.


When you meet all program requirements and become eligible for a certificate, diploma, or degree, you must inform the Registrar by completing a Graduation Application form and paying the graduation and alumni fee. Certificates, diplomas, and applied degrees are issued twice a year in the Fall (October) and Spring (June).

For further information including deadlines and fees, please visit the  Convocation website or contact the Convocation Office at 416-491-5050 ext. 77461.

Program Contacts

Maria Graziosi
Program Assistant
416-491-5050 ext.22512

Melanie Rubens
Program Coordinator
416-491-5050 ext.22589

For more information about this program, fill out the following form.