Overview

The Settlement Worker Seneca College Certificate program prepares graduates to assist immigrant and refugee newcomers to settle into their communities and schools. They provide direct, front-line services of support, information, referral, advocacy, and orientation for families through the process of Settlement. Students will learn the skills required to support newcomers and facilitate their successful integration into their new communities. Students obtain critical client interviewing and advocacy skills and learn how to navigate the services and supports available to their clients. Students learn about case management and settlement counselling, and review the cultural laws and norms that govern Canadian society. Life skills are another area of program focus, with topics ranging from internet safety to public transportation systems.

Career Opportunities

The Settlement Worker program prepares graduates for careers in social and community service areas. This program administers a variety of social assistance programs including those that assist clients in resolving personal and social problems. Graduates may find employment in government, and agencies such as those dealing with mental health, group housing and shelters, substance abuse centres, schools and correctional facilities among others.

Entry Requirements

  • Ontario Secondary School Diploma at the advanced or general level, or equivalent; or mature student status, or equivalent;
  • Grade 12 English or its equivalent is recommended;
  • New students are recommended to write the English Assessment test or have Communicating across Contexts (COM101) or its equivalent.

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Curriculum

SWW100
Foundations of Settlement Workers
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In this course, the participants are introduced to the role of the Settlement Worker and their scope of practice. Through class discussion, lectures, & case scenarios, the learner will explore confidentiality & privacy, Settlement philosophies of best practices, legalities and role boundaries, case management, conflict resolution, cultural competency, cultural sensitivity, relationship building and the expectations of the Settlement Worker.




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SWW101
Advocacy and Professionalism
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Settlement Workers need to advocate for the newcomers/immigrants to ensure their integration into their communities is successful. In this course the learner will participate in learning activities that demonstrate effective methods of advocating, ways to improve independence in their clients, how to mobilize/network for a resolution, protecting their clients from the media/exploitation and community building.




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SWW102
Family/Individual Support Services
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This course will focus on the services and supports that the Community & Settlement Worker has available to newcomers/immigrants and will provide you with the skills and assertiveness to effectively navigate them. Topics include; youth in Settlement, role of family dynamics/gender in immigrants, family Settlement planning, adaptations in becoming a Canadian family, and preparing a needs assessment for your clients.




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SWW103
Case Management and Settlement Counselling
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In this course the learner will discuss case management in relation to a family centered approach for the Newcomer. Settlement counselling will be discussed, in relation to effective counselling skills, individual and family counselling and employment counselling.




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SWW104
Family/Individual Finances for Newcomers
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This course examines the following finances; everyday banking, loans, insurance, housing expenses, budgeting, long term planning, taxes, investments and contracts and leases. Through discussion and case studies the learner will participate in creating household budgets, the rights and responsibilities associated with finances, consumer protection, and available sources of funding.




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SWW105
Interviewing for Settlement Worker
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This course will focus on interview skills, including the first intake meeting and establishing a professional relationship with your client. Other topics, that will be covered include, rapport and trust building, open ended versus closed ended interview questions, non-verbal communication, and managing client expectations.




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SWW106
Safety and Life Skills for Newcomers
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This course focuses on the integration of Newcomers into the Canadian way of life. Through discussions and group work the following topics will be addressed; driving, safety in the home, weather and seasons, neighbourhood safety, internet safety, emergency services, food safety, and transportation systems.




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SWW107
Canadian Law, Culture and Integration
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The course will focus on Canadian Law; including rights and responsibilities of Canadian citizens, social and political participation and elections. Canadian culture will also be addressed and how a newcomer would integrate into the Canadian culture and still maintain some of their own cultural heritage. Religion will also be discussed in this course.




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SWW108
Health and Well-Being
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In this course, the learner will study the following topics; health and well being, including healthy eating, and lifestyle, dental health, public health issues, addictions and prevention, and mental health.




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Program Outcomes

As a graduate, you will be prepared to reliably demonstrate the ability to:

  1. Discuss the role of the settlement worker in establishing a community network for newcomers.
  2. Explain the importance of advocacy and professionalism in the Settlement sector.
  3. Prepare and plan an individual/family centered approach in the settlement of the newcomer.
  4. Discuss and explain Canadian Law, Culture and Integration.
  5. Demonstrate and apply the different interviewing and counseling techniques.

Graduation/Convocation

When you meet all program requirements and become eligible for a certificate, diploma, or degree, you must inform the Registrar by completing a Graduation Application form and paying the graduation and alumni fee. Certificates, diplomas, and applied degrees are issued twice a year in the Fall (October) and Spring (June).

For further information including deadlines and fees, please visit the  Convocation website or contact the Convocation Office at 416-491-5050 ext. 77461.

Minimum Performance for Graduation

Students will only be eligible to graduate with a Seneca College certificate or diploma if they have maintained an overall good standing in their current program of study. Students in degree programs will be eligible to graduate when they have obtained an average of C (2.5 GPA) in courses in the main field of study, and an average of C (2.0 GPA) in all other courses.

Program Contacts

Contact us via this form or using the phone number(s) below it.





Georgina Ioannou
Program Assistant

416-491-5050 ext.22946


Dedra Profitt
Academic Program Manager

416-491-5050 ext.22528