This eight-month certificate program will provide you with the necessary principles and skills to effectively manage the public and work with emergency services personnel. Your training will be a combination of knowledge and practical scenarios to give you the competencies, skills and confidence to perform under stressful conditions. The program also offers you the opportunity to acquire the Public Safety Telecommunicator certificate offered by APCO (Association of Public Safety Communications Officials).
Emergency services communications centres are the public’s link to emergency services in times of distress and crisis. The appropriate emergency response begins with the emergency services communicator because he or she is often the first person involved.
As a graduate of this program, you may pursue future career options, such as:
An emergency communications operator or dispatcher
Police, fire, emergency medical services
Private police, security, alarm response or other public safety agencies