This Seneca program has been validated by the Credential Validation Service as an Ontario College Credential as required by the Ministry of Colleges and Universities.
911 and Emergency Services Communications
Program Learning Outcomes
As a graduate, you will be prepared to reliably demonstrate the ability to:
- Explain the role and responsibilities of an emergency response call taker/dispatcher.
- Communicate in a manner that demonstrates customer service skills and an assertive and professional approach to call taking.
- Manage calls using emergency telecommunications hardware/software.
- Assess and control calls using crisis management techniques.
- Demonstrate critical thinking, problem solving, and decision making in given simulated emergency situations.
- Demonstrate multitasking in role-plays of emergency calls.
- Prepare legal documentation and reports.
- Demonstrate and explain effective stress management techniques.
- Apply the knowledge of legal issues, ethics and relevant legislation to the role of an emergency call taker.
- Assess communications equipment for malfunction and perform minor maintenance.
- Demonstrate effective radio communication knowledge and procedures.
- Demonstrate crisis-handling techniques
- Explain the roles and responsibilities of the call taker in a range of disasters and emergencies.
- Interpret the Fire Marshall's Office communicator standards.
- Obtain patient history and communicate to ambulance responders.
- Recognize policy, procedures and legislation unique to emergency medical services.