2 Semesters (8 Months)
Credential Awarded
Ontario College Graduate Certificate

About the Program

This eight-month graduate certificate program is designed to provide you with leadership skills to support the global hospitality service economy. You will be able to respond to the shift in global economic and business management practices from product to service. An emphasis is placed on recognizing new opportunities and developing new service categories and market segments while supporting the implementation of organizational change. 

This program will develop your skills in leadership and innovative service models, digital management, predictive analytics and measurements, as well as live-data service with an intimate view of customer knowledge for the hospitality industry. 


Throughout this program you will develop the following skills:

  • Service design, delivery and experience

  • Business processes

  • Competitive global systems  

Work Experience


Fieldwork is an integral element of your program that provides you with an opportunity to provide a real client a business recommendation for their business in the hospitality industry. You will benefit from 150 hours in a professional setting. This component is critical to your success and a requirement to graduate. 

Optional Work Term

Students meeting all academic requirements may have the opportunity to complete an optional work term(s) in a formal work environment.  The work term(s) is similar in length to an academic semester and typically involves full-time work hours that may be paid or unpaid. In programs with limited work term opportunities, additional academic requirements and a passing grade on a communication assessment may be required for eligibility. Eligibility for participation does not guarantee a work position will be secured. Additional fees are required for those participating in the optional work term stream regardless of success in securing a work position. 

Your Career

When you graduate from this program, these are the types of career options that you can explore:

  • Assistant manager – operations

  • Assistant manager – hotel, banquet manager

  • Catering sales manager

  • Conference services manager

  • Travel and tourism manager

  • Sales and marketing manager

You will also be able to take on projects to enhance experience, customer retention and loyalty in the hospitality and tourism industry.