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Global Hospitality Services

Program Learning Outcomes

This Seneca program has been validated by the Credential Validation Service as an Ontario College Credential as required by the Ministry of Colleges and Universities.

As a graduate, you will be prepared to reliably demonstrate the ability to:

  • Support the continuous improvement of service systems and processes by considering the impact of economic, political, social, global, and intercultural factors to inform the development of service strategies, knowledge of consumer behaviour, and loyalty programs.
  • Use qualitative and quantitative metrics to recommend service models in a global context.
  • Make financial decisions in compliance with jurisdictional practices to report financial implications to various stakeholder groups.
  • Recommend service strategies to maintain efficient, safe, secure, accessible and healthy hospitality and tourism operations that reduce risk and comply with jurisdictional legislation and legal obligation.
  • Support the strategic development of hospitality service initiatives through the implementation of corporate sustainability, corporate social responsibility, and ethics principles.
  • Evaluate an existing hospitality service model to generate recommendations to support the strategic growth of the organization’s business objectives.
  • Use project management principles, tools, and techniques to define timelines and project deliverables for all members of cross-functional, intercultural, and multidisciplinary teams.
  • Implement leadership theory and best practices in global hospitality service organization when managing people and change.
  • Optimize negotiation frameworks to win support within various organizations across varying jurisdictions, and cultural settings.
  • Prepare verbal, written and digital materials to support the management of quality hospitality service delivery across local and global jurisdictions.