Starts in January, May, September
This two-year diploma program is designed to provide a solid foundation of the skills and knowledge required to work in the corporate travel business, leisure, or cruise travel sectors. In this program, you will understand the tourism industry as a business with an emphasis on developing a service-driven attitude and honing business skills in marketing, sales and customer relations.
You will also acquire knowledge in negotiation, risk management, learn industry specific global distribution systems, discover local and international tourism destinations and geography.
In semester two of the program, you can continue your studies in the Tourism Services concentration or switch to the Tourism –Services Management - Global Tourism Business concentration. Switching is seamless with a common first semester in both programs.
As an aspiring industry professional, you will study and work in a Seneca branded uniform, which will make you job-ready from the start. The uniform will be purchased by you at an additional cost.
Throughout this program you will develop the following skills:
Strong communicators, extensive soft skills
Solid core knowledge and technical skills
Understand sector needs, including business management, analytics and technology
See the industry as a way of life and value lifelong learning
Students meeting all academic requirements may have the opportunity to complete an optional co-op work term(s) in a formal work environment. In most cases the work term(s) is a full-time paid position completed between two academic semesters. In programs with limited co-op opportunities, additional academic requirements and a passing grade on a communication assessment may be required for eligibility. Eligibility for participation does not guarantee a work position will be secured. Additional fees are required for those participating in the optional co-op stream regardless of success in securing a work position.
As part of your program credit hours, you will complete 150 hours of unpaid field placement in the fourth semester. You'll receive assistance from your professor, but it is your responsibility to confirm a placement upon successful completion of all third-semester subjects before accepting a field placement position.
As a student of this program, you will benefit from Seneca’s affiliation with international educational institutions promoting student exchange programs, travelling seminars, and other international exchanges.
Seneca is a member of the:
Canadian Institute of Travel Counsellors (CITC)
Cruise Line International Association (CLIA)
Meeting Professionals International (MPI)
Association of Canadian Travel Agencies (ACTA)
Association of Corporate Travel Executives (ACTE)
Travel Industry Council of Ontario (TICO), and
Tourism Industry Association of Canada (TIAC).
When you graduate from this program, these are the types of employers waiting for you:
Tourism development and marketing organizations
Travel information centres, national parks and campgrounds
Tourism attractions, festivals and event planning
Tour organizations, ground transportation and in-bound tourism
Travel retail, destination tourism, and internet travel retail
Resorts, hotels, cruise lines, airlines
Travel retailers and tour operators
Ticket reservationist, counter agent, Internet travel retailer
Front desk clerk
Home-based travel counsellor
Convention/conference/meeting planner assistant