Role of an Ombudsperson
The Ombudsperson receives and reviews complaints from students in an independent, objective, impartial and confidential manner when all other Seneca resources have been exhausted. The complaints are solved through investigation and mediation rather than formal appeals and grievance procedures.
When to Consult
The Ombudsperson can be your last resort, when:
- The regular channels of appeal have been exhausted and there is still a need to review your complaint, conflict or problem to ensure fairness in the application of Seneca policies and procedures.
- If you are looking for clarification on how Seneca policy and procedures relate to your situation, the Ombudsperson can provide the information.
- If you feel that you have been unfairly treated, the Ombudsperson is here to assist you.
How to Consult
The Ombudsperson is accessible and ready to help. To reach the Ombudsperson, you can call for an appointment, write a letter, e-mail or leave a confidential voicemail message.
Office Location and Hours
Newnham Campus, Room C3005
Scheduled Office Hours
May 13 to June 27
Tuesdays and Thursdays
12:30 p.m. to 4 p.m.
July 2 to Aug. 23
During this time, you can access the Ombuds Office services by contacting the Ombudsperson via email or by phone.
Individual appointments to meet with the Ombudsperson can be arranged outside of the scheduled hours at any Seneca Campuses.