Seneca's ombudsperson operates according to the Ombudsperson Association Code of Ethics.
The ombudsperson, as a designated neutral, has the responsibility of maintaining strict confidentiality concerning matters that are brought to his/her attention unless given permission to do otherwise. The only exceptions, at the sole discretion of the ombudsperson, are where there appears to be imminent threat of serious harm.
The ombudsperson must take all reasonable steps to protect any records and files pertaining to confidential discussions from inspection by all other persons, including management.
The ombudsperson should not testify in any formal judicial or administrative hearing about concerns brought to his/her attention. When making recommendations, the ombudsperson has the responsibility to suggest actions or policies that will be equitable to all parties.