This certificate program was developed in consultation with the Toronto Chapter of the American Society for Quality (ASQ) and will appeal to those currently working in the field of Quality Assurance wishing to upgrade their knowledge and skills, as well as individuals considering entry level employment.

Quality professionals perform a variety of roles within a broad range of organizations from global manufacturing to healthcare, biomedical, hospital and educational systems, information technology, food processing and food safety, insurance and financial auditing, minerals processing and refining, software development and government regulatory inspection.

Quality Assurance is concerned with:

  • improving processes and systems
  • identifying and meeting customer needs
  • reducing costs
  • assuring high quality and value of products and services

For more information on careers in the Quality Assurance field, please visit the ASQ website.

Information Session

New students are invited to attend an information session.

Career Opportunities

Careers in Quality Assurance are found in a wide variety of industries, and individuals working in this sector perform many different roles, with varying levels of responsibility, and educational requirements. Due to this broad range of activity, employment opportunities are usually plentiful and there is potential for career mobility across sectors and progression within companies or institutions.

Due to the sheer number of positions in multiple sectors, occupations and job titles are not standardized. Labour market demand in each will also vary over time. Students looking for employment opportunities or labour market information should search the following sample job titles of workers in Quality Assurance:

 Quality Auditor  Calibration Technician  Reliability Engineer
 Quality Analyst  Co-ordinator  Director of Quality Control
 Quality Inspector  Quality Engineer  Statistician
 Supplier Quality Professional  Quality Control Technician  Regulatory Officer
 Quality Tester  Inspection Technician  Quality Leader
 Quality Assurance Officer  Quality Control Manager  Quality Assurance Specialist
 Non Destructive Examination Technician    

The following sites may also be helpful to job seekers in the Quality Assurance field:

Entry Requirements

To be successful in this program, students should:

  1. have Grade 12 English and Mathematics or and equivalent education level.
  2. ensure they meet all individual course prerequisites.



It is your responsibility to ensure that program requirements and course prerequisites as outlined are met. Prerequisites are included for your academic protection. Knowledge of the prerequisite material is assumed by your instructor and instruction will proceed accordingly. Students lacking prerequisites not only jeopardize their own ability to succeed but present unnecessary interruption. If you lack appropriate prerequisites (or Transfer Credit for the prerequisite course) you may be asked to withdraw or transfer to a more appropriate course with the risk of academic/financial penalty.

Filter Classes: In Class     Online     Correspondence     Hybrid     Availability   

Due to COVID-19, all Part-time Studies courses are being offered online until further notice, in one of the following two formats: online virtual classroom and online self-directed. Click Availability below to see current offerings.


Certificate Requirements

Core Courses

Quality Concepts


Grade 12 English and Mathematics or equivalent

This course is an introduction to basic theories and concepts in quality control. Topics include process improvement, statistical methods such as 6 Sigma and the role of quality in manufacturing.

Loading availability...
If the availability does not load please click here.

Basic Statistics and Statistical Process Control


Quality Concepts (QAA110)

This course focuses on Statistical Process Control (SPC), including how to set up and use SPC charts, collect data, interpret and analyze results to assist in managing and enhancing productivity and workplace efficiency.

Loading availability...
If the availability does not load please click here.

Quality Auditing I



This course focuses on auditing principles and practices, including reasons for workplace auditing, ISO 9000 standards, how to plan for audits, creating auditing reports, and Corrective Action Requests.

Loading availability...
If the availability does not load please click here.

Statistics Level II


QAA110, QAA120

This subject covers more advanced concepts and statistical techniques used for problem solving and quality improvement in industry, such as: Histograms and Probability Distribution, Confidence Limits, Hypothesis Testing, Chi Squares, Variance Analysis, Linear Correlation and Regression Models.

Loading availability...
If the availability does not load please click here.

Essentials of Quality Management


QAA110, QAA120

This course introduces the principles of quality management, selection of appropriate tools in the design of quality systems and models to meet customer specifications.

Loading availability...
If the availability does not load please click here.

Electives (Select 3)



QAA110, QAA120, QAA140

This course introduces the fundamental concepts of reliability and applications in the workplace.

Loading availability...
If the availability does not load please click here.

Quality Strategy and Leadership


QAA110, QAA150

This course prepares students to develop Quality Strategies, and focuses on how to communicate, champion and lead quality improvement strategies within an organization.

Loading availability...
If the availability does not load please click here.

Quality Management III


QAA110, QAA150, QAA180

This course includes several topics in quality management: team processes, communications and training, managing suppliers, quality measurement and project management.

Loading availability...
If the availability does not load please click here.

Inspection Test Metrology & Print Reading


QAA110, QAA120

This course is designed primarily for technicians and inspectors and covers the basics of print reading and measurement, including: calibration, verification, types of testing, including Non-Destructive Evaluation (NDE), how to gauge repeatability and reproductability. Geometric Dimensioning and Tolerancing (GDT) is introduced

Loading availability...
If the availability does not load please click here.

Quality Management and Continuous Improvement

This course will focus on the philosophy and the guiding principles that represent the foundation of a continuously improving organization. In addition, students will study quantitative methods and human resource functions that improve processes within an organization and exceed customer needs.

Loading availability...
If the availability does not load please click here.

Program Outcomes

Upon successful completion of this program, students can be expected to:

  • demonstrate an understanding of the principles of Total Quality Management in evaluating, and controlling products and services and improving overall organizational quality practices
  • apply statistical methods to diagnose and correct quality problems
  • demonstrate the use of Six Sigma methodologies
  • prepare inspection plans and inspect products
  • measure process performance
  • record data and prepare formal reports
  • implement and document international quality assurance standards, such as ISO 9000
  • conduct Failure Mode Analysis, and Reliability Testing and Modelling
  • employ effective auditing techniques

Credit for Prior Learning

Prior Learning Assessment

Earn college credits for what you already know!
Prior Learning Assessment is a method of assessing and recognizing learning that is equal to college level learning, but has been gained outside a traditional classroom (through work experience, volunteering, outside study, etc.). If you can prove that the knowledge you have gained meets the outcomes of a Seneca course, then credit will be awarded.

How does the PLA process work?
Prior Learning is demonstrated through a "challenge" process. The process measures learning through a variety of methods which may include tests, portfolio assessment, interviews, demonstrations, essays, and work samples. The method used will be determined in consultation with a Program Coordinator.
For more information and to determine if you are eligible for PLA, please call the Program Coordinator.

The process may take from 6 to 8 weeks.

Note: Not all courses can be challenged. For more information go to PLA website or contact your Program Coordinator.

Transfer Credit

Many students who enter Seneca College will have earned academic credits in post-secondary educational institutions which they may be able to apply toward completion of a Seneca College program.

Requests for Transfer Credit must be for a specific course and must be accompanied by an official transcript and course outline. A minimum grade of "C" (60 percent) is generally required for a course to be considered for Transfer Credit.

Download a Transfer Credit Request form. An official copy of your transcript and applicable detailed course outlines should be attached and submitted. Please note it may take 4 to 6 weeks for a Transfer Credit decision.

More Information

Please visit the Office of the Registrar.


When you meet all program requirements and become eligible for a certificate, diploma, or degree, you must inform the Registrar by completing a Graduation Application form and paying the graduation and alumni fee. Certificates, diplomas, and applied degrees are issued twice a year in the Fall (October) and Spring (June).

For further information including deadlines and fees, please visit the  Convocation website or contact the Convocation Office at 416-491-5050 ext. 77461.

Minimum Performance for Graduation

Students will only be eligible to graduate with a Seneca College certificate or diploma if they have maintained an overall good standing in their current program of study. Students in degree programs will be eligible to graduate when they have obtained an average of C (2.5 GPA) in courses in the main field of study, and an average of C (2.0 GPA) in all other courses.

Residency Requirements

A Faculty of Seneca College may recommended a student for a certificate, diploma or degree only after the student has earned a minimum of twenty-five percent of the credit for that program at Seneca.


Upon completion of the Seneca College certificate, graduates will be prepared to write one or more examinations through the American Society for Quality (ASQ).

For more information on various ASQ examinations and credentials, please visit the ASQ Toronto website.

Program Contacts

Cherry Langlois
Program Assistant
416-491-5050 ext.22523

Tina Kotsiomitis
Academic Program Manager
416-491-5050 ext.22515

For more information about this program, fill out the following form.

Information Session

New students are invited to attend an information session.