Campus
Duration
4 Semesters (2 Years)
Credential Awarded
Ontario College Diploma

Program and course delivery

This program is offered in Seneca's hybrid delivery format with some courses available in Seneca's flexible delivery format. Some coursework is online and some must be completed in person. Students will need to come on campus to complete in-person learning requirements. For courses offered in the flexible delivery format, professors use innovative learning spaces and technology to teach students in a classroom or lab and broadcast in real time to students attending remotely. In flexible courses, students have the choice of coming on campus or learning online.

About the Program

This two-year diploma program is designed to provide a solid foundation of the skills and knowledge required to work in the corporate travel business, leisure, or cruise travel sectors. In this program, you will understand the tourism industry as a business with an emphasis on developing a service-driven attitude and honing business skills in marketing, sales and customer relations.

You will also acquire knowledge in negotiation, risk management, learn industry specific global distribution systems, discover local and international tourism destinations and geography.

In semester two of the program, you can continue your studies in the Tourism Services concentration or switch to the Tourism –Services Management - Global Tourism Business concentration.  Switching is seamless with a common first semester in both programs.

Graduates of Tourism – Services Management – Travel Services Specialization (TIS) with a cumulative GPA of 3.0 or higher have an advanced entry pathway toward Honours Bachelor of Commerce – Business Management (BBM).

Skills

Throughout this program you will develop the following skills:

  • Strong communicators, extensive soft skills

  • Solid core knowledge and technical skills

  • Understand sector needs, including business management, analytics and technology 

  • See the industry as a way of life and value lifelong learning

  • Globally savvy

Work Experience

Optional Co-op

Students meeting all academic requirements may have the opportunity to complete an optional co-op work term(s) in a formal work environment. In most cases the work term(s) is a full-time paid position completed between two academic semesters.  In programs with limited co-op opportunities, additional academic requirements and a passing grade on a communication assessment may be required for eligibility.  Eligibility for participation does not guarantee a work position will be secured. Additional fees are required for those participating in the optional co-op stream regardless of success in securing a work position. 

Field Placement

As part of your program credit hours, you will complete 315 hours of field placement in the third semester. You'll receive assistance from your professor, but it is your responsibility to confirm a placement upon successful completion of all second semester courses before accepting a field placement position.

Your Career

When you graduate from this program, these are the types of career options you can explore:

  • Tourism development and marketing organizations

  • Travel information centres, national parks and campgrounds

  • Tourism attractions, festivals and event planning

  • Tour organizations, ground transportation and in-bound tourism 

  • Travel retail, destination tourism, and internet travel retail

  • Resorts, hotels, cruise lines, airlines

  • Travel retailers and tour operators

  • Ticket reservationist, counter agent, Internet travel retailer 

  • Marketing representative

  • Front desk clerk

  • Home-based travel counsellor

  • Convention/conference/meeting planner assistant  

Accreditation / Affiliations

Accreditation Council for Business Schools and Programs (ACBSP) | Accredited
amadeus
CLIA: Cruze Lines International Association

Seneca is a member of the:

  • Association of Canadian Travel Agencies (ACTA)

  • Cruise Line International Association (CLIA)

  • Meeting Professionals International (MPI)

  • Association of Canadian Travel Agencies (ACTA)

  • Association of Corporate Travel Executives (ACTE)

  • Travel Industry Council of Ontario (TICO), and

  • Tourism Industry Association of Canada (TIAC)

Sustainability

Sustainability

We’ve made a bold commitment to embed principles of sustainability into every business program we offer.

Learn more about Seneca Business’s commitment to sustainability.

Global Learning and Engagement Opportunity

Global Learning and Engagement Opportunity

As a student in this program you have the chance to explore global learning opportunities through Global Learning and Engagement. Gain a global perspective and develop new skills for personal, professional, and academic growth – at Seneca or abroad.

Related Programs