Customer Service Representative - Language Training

Recognition of Achievement


Overview

Due to the growing national and international markets, companies are looking to reach a wider range of customers. It is in the best interests of businesses to have professionally trained customer service representatives with additional language training to be the first point-of-contact for those businesses.

Having bilingual staff on-hand helps and ensures that customers are best-served in the language of choice. The languages for this ROA have been pre-selected based on the proximity markets (French), the strategic location of Canada in North America (Spanish), and the upcoming trade agreement relationship with China (Chinese).

Information Session

Students are invited to attend an information session.

Entry Requirements

Ontario Secondary School Diploma (OSSD) or equivalent, or 19 years of age or older.

Filter Classes: In Class     Online     Correspondence     Hybrid     Availability   

Due to COVID-19, all Part-time Studies courses are being offered online until further notice, in one of the following two formats: online virtual classroom and online self-directed. Click Availability below to see current offerings.

Curriculum

Core Courses

PRC197
Effective Business Communication
Availability
 

Prerequisite(s):

ESL934 (or equivalent) or permission of the coordinator

Designed to meet the needs of business people who want to improve their written and verbal communication abilities, this course provides practical skills in writing core business documents and presenting information in a variety of settings.




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MRK430
Professional Selling
Availability
 

Prerequisite(s):

MRK200

A career in selling can focus on either business to business or retail sales. This subject deals primarily with business to business selling in which students will learn and practice the fundamentals of the sales process, needs analysis, consultative selling and relationship building. Students will develop interactive selling skills through presentations and self evaluation. Emphasis will be on developing confidence, professionalism and communication skills required in today's world. This subject is offered in conjunction with the Canadian Professional Sales Association (CPSA). It is an educational requirement for the Certified Sales Professional (CSP) designation that additionally requires two years work experience in sales and successful completion of examinations, oral and written. It also meets the educational requirement for the certificate program, Professional Sales Certificate (PSC).




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MRK645
Building and Maintaining Customer Relationships
Availability
 

This course is intended to develop your understanding of customer service and the skills associated with understanding the needs of customers, meeting those needs and fostering an environment that encourage customers to return. It will be of interest to anyone who works with customers, either internal or external, on a daily basis.




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Language Elective - Chinese

LGE800
Chinese Language Skills - Basic
Availability
 

This introductory course is for students with minimal or no previous knowledge of Chinese. Interactive classroom participation enables students to acquire the basic skills of fluency (speaking, listening, reading, and writing) to communicate in the classroom and in real-life situations. Cultural awareness is expanded by investigating the unique characteristics of Chinese culture and customs.

Please note: Students with prior knowledge of Chinese must register in LGE001 for a placement assessment. The Program Assistant will contact students via email to arrange a free assessment for accurate placement.




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LGE810
Chinese Language Skills 1
Availability
 

Prerequisite(s):

LGE800 or placement via LGE001

A continuation of LGE800, this course solidifies and builds Chinese language acquisition in the four skills -- listening, speaking, reading, and writing. The introduction of more complex structures and interactive classroom activities enables students to communicate effectively in everyday situations using the Hanyu Pinyin system. The unique characteristics of Chinese culture are further explored.




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LGE820 OR LGE811
 
LGE820
Chinese Language Skills 2
Availability
 

Prerequisite(s):

LGE810 or placement via LGE001

Chinese Language Skills 2 develops and reinforces previously learned Chinese language acquisition through extensive role-play. Focus is on both oral fluency and the written language. Chinese cultural awareness is further expanded.




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LGE811
Themes in Chinese Language
Availability
 

Prerequisite(s):

LGE840 or placement via LGE001

In this course, students enhance their Chinese conversation skills through weekly discussions on current issues. Emphasis is placed on overall fluency, including vocabulary development, listening skills, and pronunciation.




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Language Elective - French

LGE101
French Language Skills 1
Availability
 

This introductory course is for students with minimal or no previous knowledge of French. Interactive classroom participation enables students to acquire the basic skills of fluency (speaking, listening, reading, and writing) to communicate in the classroom and in real-life situations. Cultural awareness is expanded by investigating the unique characteristics of French-speaking regions around the world.

Please note: Students with prior knowledge of French must register in LGE001 for a placement assessment. The Program Assistant will contact students via email to arrange a free assessment for accurate placement.




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LGE202
French Language Skills 2
Availability
 

Prerequisite(s):

LGE101 or placement via LGE001

A continuation of LGE101, this course solidifies and builds French language acquisition in the four skills - listening, speaking, reading, and writing. The introduction of more complex structures and interactive classroom activities enables students to communicate effectively in everyday situations. The unique characteristics of French-speaking regions are further explored.




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LGE303 OR LGE616
 
LGE303
French Language Skills 3
Availability
 

Prerequisite(s):

LGE202 or placement via LGE001

French Language Skills 3 develops and reinforces previously learned French language acquisition within a cultural framework. Focus is on both oral fluency and the written language. Cultural awareness of French-speaking regions is further expanded.




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LGE616
French for Business Communication 1
Availability
 

Prerequisite(s):

Please register for LGE001 and you will be contacted by our Program Assistant for a free language assessment.

This course is designed to provide professionals with practical skills in verbal and written communication for various purposes.




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Language Elective - Spanish

LGE121
Spanish Language Skills 1
Availability
 

This introductory course is for students with minimal or no previous knowledge of Spanish. Interactive classroom participation enables students to acquire the basic skills of fluency (speaking, listening, reading, and writing) to communicate in the classroom and in real-life situations. Cultural awareness is expanded by investigating the unique characteristics of Hispanic culture in different parts of the world.

Please note: Students with prior knowledge of Spanish must register in LGE001 for a placement assessment. The Program Assistant will contact students via email to arrange a free assessment for accurate placement.




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LGE222
Spanish Language Skills 2
Availability
 

Prerequisite(s):

LGE121 or placement via LGE001

A continuation of LGE121, this course solidifies and builds Spanish language acquisition in the four skills - listening, speaking, reading, and writing. The introduction of more complex structures and interactive classroom activities enables students to communicate effectively in everyday situations. The unique characteristics of Hispanic culture are further explored.




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LGE323 OR LGE621
 
LGE323
Spanish Language Skills 3
Availability
 

Prerequisite(s):

LGE222 or placement via LGE001

Spanish Language Skills 3 develops and reinforces previously learned Spanish language acquisition within a cultural framework. Focus is on both oral fluency and the written language. Cultural awareness of Spanish-speaking regions is further expanded.




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LGE621
Themes in Spanish Language
Availability
 

Prerequisite(s):

LGE525 or placement via LGE001

In this course, students enhance their Spanish conversation skills through weekly discussions on current issues. Emphasis is placed on overall fluency, including vocabulary development, listening skills, and pronunciation.




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Please note: The curriculum has changed for May 2021. For students who started the program prior to Fall 2020, please contact the Academic Program Manager to confirm program requirements.

Elective courses - Select 1 language: 

  • Students must complete 3 levels of the same language (i.e. students must choose either Chinese, French, or Spanish)
  • Students can also take higher levels of a language if they already completed the first 3 levels
  • First 2 levels languages also are applicable as General Education courses

Program Outcomes

Upon successful completion of this ROA, students will be able to:

  • Develop customer service skills associated with the needs of clients
  • Integrate ethical and logical selling techniques through client relationship building
  • Improve written communication and presentation skills
  • Develop basic alternative language skills

Completion

Recognition of Achievement

Upon successful completion of the program requirements, please submit a Request for Recognition of Achievement Form to the Faculty of Continuing Education and Training. There is no cost for this and your Recognition of Achievement will be mailed to you.

Program Contacts

Belinda Becker
Program Assistant
Belinda.Becker@senecacollege.ca
416-491-5050 ext.22797


Emiliano Introcaso
Part-time Academic Program Manager
Emiliano.Introcaso@senecacollege.ca
416-491-5050 ext.24043


John Wong
Academic Program Manager
John.Wong1@senecacollege.ca
416-491-5050 ext.26630


For more information about this program, fill out the following form.





Information Session

Students are invited to attend an information session.