Customer Service Representative - Language Training

Recognition of Achievement


Overview

Due to the growing national and international markets, companies are looking to reach a wider range of customers. It is in the best interests of businesses to have professionally trained customer service representatives with additional language training to be the first point-of-contact for those businesses.

Having bilingual staff on-hand helps and ensures that customers are best-served in the language of choice. The languages for this ROA have been pre-selected based on the proximity markets (French), the strategic location of Canada in North America (Spanish), and the upcoming trade agreement relationship with China (Chinese).

Information Session

New students are invited to attend an information session.

Entry Requirements

Ontario Secondary School Diploma (OSSD) or equivalent, or 19 years of age or older.


Filter Classes: In Class     Online     Correspondence     Hybrid     Availability   


Curriculum

Core Courses

EAC197
Effective Business Communication
Availability
 

Prerequisite(s):

A strong command of English is recommended

Designed to meet the needs of business people who want to improve their written and verbal communication abilities, this course provides practical skills in writing core business documents and presenting information in a variety of settings.




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MRK320
Marketing: Effective Selling
Availability
 

A career in selling can focus on either industrial or retail sales. This course deals primarily with industrial selling using ethical and logical techniques that many successful salespeople use in their careers.




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MRK645
Building and Maintaining Customer Relationships
Availability
 

This course is intended to develop your understanding of customer service and the skills associated with understanding the needs of customers, meeting those needs and fostering an environment that encourage customers to return. It will be of interest to anyone who works with customers, either internal or external, on a daily basis.




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Language Elective - Chinese

LGE800
Chinese Language Skills - Basic
Availability
 

This introductory course is for students with minimal or no previous exposure to the Chinese language. Active participation in interactive activities will allow students to acquire the basic skills needed to communicate in real life situations. At the end of this course, students will be able to read 50 Chinese characters and to write 20 Chinese characters. Simplified Chinese characters will be taught. Awareness and understanding of Chinese culture and customs will be emphasized throughout the course.




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LGE810
Chinese Language Skills 1
Availability
 

Prerequisite(s):

LGE800 or permission of the instructor

Chinese Language Skills 1 continues the development of basic vocabulary, sentence structure, and pronunciation of standard Chinese to help students understand and speak more confidently using the phonetic Hanyu Pinyin system. Students entering this level are required to know approximately 20 Chinese characters. By the end of level one, students will be able to read approximately 100 Chinese characters and write up to 20 new Chinese characters. Chinese culture will be explored throughout the course.
Note: Suitability for LGE810 will be determined by an Assessment/Placement Evaluation before a student registers for the course (Note: All students must be able to understand and answer 10 questions in Chinese. Anyone who can read or write 100 Chinese characters will NOT be able to use this course as a general education credit at Seneca).




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LGE820 OR LGE811
 
LGE820
Chinese Language Skills 2
Availability
 

Prerequisite(s):

LGE810 or permission of the instructor

A continuation of LGE810, this course continues to stress language acquisition through student listening activities, involvement in pattern/structure practice, and role-playing in skits based on everyday situations where students can express themselves more freely. More complex structures and situations are introduced, while previously learned content is reinforced. By the end of this course students should be able to read 180 Chinese characters and write up to 60 Chinese characters.
(Note: Students who can read and write 180 Chinese characters will not be allowed to use this course to obtain a general education credit towards a diploma or a certificate at Seneca.)




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LGE811
Themes in Chinese Language
Availability
 

Prerequisite(s):

LGE850 or permission of the instructor

The workshop will consist of group discussions and individual or group presentations. Students can transfer their knowledge or apply newly acquired skills to individualize their Chinese learning experience. Themes and content may in part be chosen based on student interest.




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Language Elective - French

LGE101
French Language Skills 1
Availability
 

This introductory course is for students with minimal or no previous knowledge of the French language. Interactive classroom participation will enable students to acquire the basic skills of fluency (speaking, listening, reading, and writing) allowing them to communicate in the classroom and in real life situations. Cultural awareness will be expanded by investigating the unique characteristics of various French-speaking regions of the world.




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LGE202
French Language Skills 2
Availability
 

Prerequisite(s):

LGE101 or permission of the instructor

A continuation of LGE101, this course will maintain and improve French language acquisition in the four skills - listening, speaking, reading, and writing. The introduction of more complex structures and interactive classroom activities based on everyday situations will solidify both oral and written skills. Cultural awareness will also be expanded by investigating the unique characteristics of various French-speaking regions of the world.




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LGE303 OR LGE616
 
LGE303
French Language Skills 3
Availability
 

Prerequisite(s):

LGE202 or permission of the instructor

French Language Skills 3 continues the learning process by reinforcing previously learned French language acquisition and introducing more complex structures. Focus will be on both oral fluency (speaking, listening, reading, and cultural awareness) and the written language. Cultural awareness will be expanded by investigating the unique characteristics of various French-speaking regions around the world.




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LGE616
French for Business Communication I
Availability
 

Prerequisite(s):

LGE505 or permission of the instructor

Designed to meet the needs of business people who want to improve their written and verbal communication abilities in the French language, this course provides practical skills in writing core business documents and presenting information in a variety of settings.




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Language Elective - Spanish

LGE121
Spanish Language Skills 1
Availability
 

This course is designed to develop the four skills of listening, speaking, reading, and writing contemporary Spanish within a cultural framework. The language is taught through the use of integrated, thematic units that stress and reinforce these four skills. By the end of this course, students will be able to listen to, speak, read, and write Spanish with a basic level of fluency and demonstrate an awareness of Hispanic culture in different parts of the world.




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LGE222
Spanish Language Skills 2
Availability
 

Prerequisite(s):

LGE121 or language assessment

Spanish Language Skills 2 continues the development of the four skills of listening, speaking, reading, and writing contemporary Spanish within a cultural framework. The use of integrated, thematic units will reinforce previous language acquisition and introduce more complex structures. By the end of this course, students will demonstrate greater fluency in the Spanish language and an awareness and understanding of Hispanic culture throughout the world.




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LGE323 OR LGE621
 
LGE323
Spanish Language Skills 3
Availability
 

Prerequisite(s):

LGE222 or language assessment

This course is designed to continue the development of the four skills of listening, speaking, reading, and writing contemporary Spanish within a cultural framework. The language is taught through the use of integrated, thematic units that stress and reinforce these four skills. By the end of this course, students will refine their ability to listen to, speak, read, and write Spanish at an advanced level of fluency.




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LGE621
Themes in Spanish Language
Availability
 

Prerequisite(s):

LGE525 or permission of the instructor.

This course is for students wishing to practice and/or maintain their Spanish-speaking ability. Students discuss different topics each week in order to practice their oral skills and improve their vocabulary and overall fluency.




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Elective courses - Select 1 language: 

  • Students must complete 3 levels of the same language (i.e. students must choose either Chinese, French, or Spanish)
  • Students can also take higher levels of a language if they already completed the first 3 levels
  • First 2 levels languages also are applicable as General Education courses

Program Outcomes

Upon successful completion of this ROA, students will be able to:

  • Develop customer service skills associated with the needs of clients
  • Integrate ethical and logical selling techniques through client relationship building
  • Improve written communication and presentation skills
  • Develop basic alternative language skills

Completion

Recognition of Achievement

Upon successful completion of the program requirements, please submit a Request for Recognition of Achievement Form to the Faculty of Continuing Education and Training. There is no cost for this and your Recognition of Achievement will be mailed to you.

Program Contacts

Contact us via this form or using the information below it.





Emiliano Introcaso
Part-time Academic Program Manager
Emiliano.Introcaso@senecacollege.ca


Information Session

New students are invited to attend an information session.