4 Semesters (2 Years)
Credential Awarded
Ontario College Diploma

About the Program

Transform yourself from an enthusiastic beginner into a skilled, career-ready professional, prepared to meet the standards of employers throughout the flight services industry. This exclusive two-year diploma program is designed to help you develop job-related skills and knowledge in an experiential learning setting preparing you to perform a variety of functions required by the airline industry.

New for 2021! Seneca is launching a new Flights Experiential Hub at Newnham Campus. This state-of-the-art training centre is the first of its kind among Canadian postsecondary institutions. It includes a B737 cabin simulator, A320 door simulator, mock airline interior cabin and aircraft evacuation slide to provide you with real-life learning experiences. Watch the Flights Experiential Hub come to life — check out our live-stream video of the B737 cabin simulator being built.

You will learn to deliver passenger safety procedures and techniques to help you provide exceptional customer service. You will also develop a service-driven attitude and an ability to effectively deal with a diverse range of safety related duties on the ground and in-flight.


As an aspiring industry professional, you will study and work in a Seneca branded uniform helping you feel job-ready from the start. You must purchase the uniform at an additional cost. 

iPad Requirement

All course documents and textbooks have been developed for use on an iPad. You are required to have an iPad by the first week of classes. iPads must be 4th generation or later with iOS 8 or higher and at least 2GB of memory. If you don't have an iPad with these specifications, you can get one through Apple for Higher Education Individuals Store where you will get an education discount. 

The Winter 2021 semester will be offered online in response to COVID-19. Students will not be required to have an iPad or the Flight Services uniform until on-campus learning resumes.


Throughout this program you will develop the following skills:

  • strong communicators, extensive soft skills
  • solid core knowledge and technical skills
  • understand sector needs, including business management, analytics and technology 
  • see the industry as a way of life and value lifelong learning


Work Experience

Field Placement

As part of your program credit hours, you will complete 150 hours of field placement in the fourth semester. You will receive assistance from your professor, but it is your responsibility to confirm a placement upon successful completion of all third semester subjects before accepting a field placement position.

Your Career

When you graduate from this program, these are the types of career options that you can explore:

  • flight attendant
  • in-charge flight attendant
  • check-in/gate agent
  • airline concierge
  • airline reservationist
  • airport ground agent

Graduates of this program may qualify to work for Canadian airlines (domestic graduates) and international airlines (domestic and international graduates).