Transform yourself from an enthusiastic beginner into a skilled, career-ready professional, prepared to meet the standards of employers throughout the flight services industry. This exclusive two-year diploma program is designed to help you develop job-related skills and knowledge in an experiential learning setting preparing you to perform a variety of functions required by the airline industry.
You will learn to deliver passenger safety procedures and techniques to help you provide exceptional customer service. You will also develop a service-driven attitude and an ability to effectively deal with a diverse range of safety related duties on the ground and in-flight.
As an aspiring industry professional, you will study and work in a Seneca branded uniform helping you feel job-ready from the start. You must purchase the uniform at an additional cost.
All course documents and textbooks have been developed for use on an iPad. You are required to have an iPad by the first week of classes. iPads must be 4th generation or later with iOS 8 or higher and at least 2GB of memory. If you don't have an iPad with these specifications, you can get one through Apple for Higher Education Individuals Store where you will get an education discount.
Throughout this program you will develop the following skills:
Strong communicators, extensive soft skills
Solid core knowledge and technical skills
Understand sector needs, including business management, analytics and technology
See the industry as a way of life and value lifelong learning
As part of your program credit hours, you will complete 150 hours of field placement in the fourth semester. You will receive assistance from your professor, but it is your responsibility to confirm a placement upon successful completion of all third semester subjects before accepting a field placement position.
The School of Hospitality and Tourism continually strives to expand its international reach by affiliating with international educational institutions promoting student and faculty exchange programs, traveling seminars, and other international exchanges. Flight Services students at Seneca currently have the opportunity to study abroad.
When you graduate from this program, these are the types of career options that you can explore:
Flight attendant or cabin crew
Airline customer sales agent
Airline service agent
Airline check-in agent
Airport gate agent
Airline reservation agent